Purpose Because of the COVID-19, the digital transformation of global hospitality and
tourism speeds up. This paper aims to provide comprehensive frame of the digital …

Purpose The purpose of this study is to analyze state-of-the-art knowledge of artificial
intelligence (AI) research in hospitality. Design/methodology/approach This study adopts the …

Purpose This study aims to review the progress of research on artificial intelligence (AI)
relating to the hospitality and tourism industry, focusing on the content, focal points, key …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

Purpose The purpose of this paper is to provide a critical synthesis of research conducted
within the hospitality and tourism industries in response to the impact of the COVID-19 …

Generation Z's (gen z) sharing of personal information on social media is a growing
phenomenon with significant ramifications. Existing research, however, focuses on …

Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …

In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …

Purpose Various consumer-facing artificial intelligence (AI) applications are used to interact
with consumers at all purchase stages, and related research has sharply increased. This …

Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …