Customer experience in tourism: A review of definitions, components, and measurements

M Godovykh, ADA Tasci - Tourism management perspectives, 2020‏ - Elsevier
The concept of customer experience has received increasing attention in different
disciplines. However, the pathway for handling experience has not been clearly set forth due …

A critical review of research on customer experience management: Theoretical, methodological and cultural perspectives

J Hwang, S Seo - International Journal of Contemporary Hospitality …, 2016‏ - emerald.com
Purpose The purpose of this paper is to provide a critical review of research on customer
experience management (CEM). The objectives are as follows. The paper first introduces …

Food tourism value: Investigating the factors that influence tourists to revisit

A Rousta, D Jamshidi - Journal of vacation marketing, 2020‏ - journals.sagepub.com
Food consumption is an important notion in the hospitality literature. Although its role in
gaining visitors' satisfactory travel experience and in affecting tourists' experiences of a …

Effects of tourists' local food consumption value on attitude, food destination image, and behavioral intention

JYJ Choe, SS Kim - International journal of hospitality management, 2018‏ - Elsevier
Despite the importance of understanding food consumption value from tourists' perspectives,
few studies have explored how experiencing local food in a destination shapes tourists' …

The role of environmental concern in the public acceptance of autonomous electric vehicles: A survey from China

J Wu, H Liao, JW Wang, T Chen - … Research Part F: Traffic Psychology and …, 2019‏ - Elsevier
The development of electric vehicles (EVs) and autonomous vehicles (AVs) has made great
progress and been expected to play an important role in a future transport system. Some …

Predicting green product consumption using theory of planned behavior and reasoned action

J Paul, A Modi, J Patel - Journal of retailing and consumer services, 2016‏ - Elsevier
Abstract The extended Theory of Planned Behavior (TPB) incorporates environmental
concern, a critical variable in green marketing literature, intending to achieve triple bottom …

The effect of gastronomic experience on restaurant image, customer perceived value, customer satisfaction and customer loyalty

D Cankül, S Kaya, MÇ Kızıltaş - … Journal of Gastronomy and Food Science, 2024‏ - Elsevier
The aim of this study is to determine the effect of gastronomic experience on restaurant
image, customer perceived value, customer satisfaction and customer loyalty. In the …

Gastronomic experience and consumer behavior: Analyzing the influence on destination image

A Kovalenko, Á Dias, L Pereira, A Simões - Foods, 2023‏ - mdpi.com
Gastronomy experiences are becoming a fundamental factor that influences the making of a
decision regarding choosing a travel destination, as well as being a crucial factor in sha** …

Elements of destination brand equity and destination familiarity regarding travel intention

HK Chi, KC Huang, HM Nguyen - Journal of Retailing and Consumer …, 2020‏ - Elsevier
In a highly competitive market, marketing staff are always looking for solutions to strengthen
what can be called their destination values (unique place, services, and human resources …

Memorable tourist experiences and place attachment when consuming local food

CT Tsai - International Journal of Tourism Research, 2016‏ - Wiley Online Library
The purpose of the study was to model the memorable travel experiences, place attachment
and behavioral intentions for consuming local food. Data were collected by self …