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Customer experience in tourism: A review of definitions, components, and measurements
The concept of customer experience has received increasing attention in different
disciplines. However, the pathway for handling experience has not been clearly set forth due …
disciplines. However, the pathway for handling experience has not been clearly set forth due …
A critical review of research on customer experience management: Theoretical, methodological and cultural perspectives
Purpose The purpose of this paper is to provide a critical review of research on customer
experience management (CEM). The objectives are as follows. The paper first introduces …
experience management (CEM). The objectives are as follows. The paper first introduces …
Food tourism value: Investigating the factors that influence tourists to revisit
Food consumption is an important notion in the hospitality literature. Although its role in
gaining visitors' satisfactory travel experience and in affecting tourists' experiences of a …
gaining visitors' satisfactory travel experience and in affecting tourists' experiences of a …
Effects of tourists' local food consumption value on attitude, food destination image, and behavioral intention
Despite the importance of understanding food consumption value from tourists' perspectives,
few studies have explored how experiencing local food in a destination shapes tourists' …
few studies have explored how experiencing local food in a destination shapes tourists' …
The role of environmental concern in the public acceptance of autonomous electric vehicles: A survey from China
The development of electric vehicles (EVs) and autonomous vehicles (AVs) has made great
progress and been expected to play an important role in a future transport system. Some …
progress and been expected to play an important role in a future transport system. Some …
Predicting green product consumption using theory of planned behavior and reasoned action
Abstract The extended Theory of Planned Behavior (TPB) incorporates environmental
concern, a critical variable in green marketing literature, intending to achieve triple bottom …
concern, a critical variable in green marketing literature, intending to achieve triple bottom …
The effect of gastronomic experience on restaurant image, customer perceived value, customer satisfaction and customer loyalty
The aim of this study is to determine the effect of gastronomic experience on restaurant
image, customer perceived value, customer satisfaction and customer loyalty. In the …
image, customer perceived value, customer satisfaction and customer loyalty. In the …
Gastronomic experience and consumer behavior: Analyzing the influence on destination image
Gastronomy experiences are becoming a fundamental factor that influences the making of a
decision regarding choosing a travel destination, as well as being a crucial factor in sha** …
decision regarding choosing a travel destination, as well as being a crucial factor in sha** …
Elements of destination brand equity and destination familiarity regarding travel intention
In a highly competitive market, marketing staff are always looking for solutions to strengthen
what can be called their destination values (unique place, services, and human resources …
what can be called their destination values (unique place, services, and human resources …
Memorable tourist experiences and place attachment when consuming local food
The purpose of the study was to model the memorable travel experiences, place attachment
and behavioral intentions for consuming local food. Data were collected by self …
and behavioral intentions for consuming local food. Data were collected by self …