AI has become a critical technology driving societal advancement and impacting various
sectors, including hospitality. Technology has social attributes, and employees play a major …

Corporate social responsibility (CSR) and employees' proactive performance are essential
in the hospitality industry, given their positive impact on corporate performance. However …

Purpose The purpose of this study is to identify the core responsible leadership (RL)
practices that are most relevant to small-and medium-sized enterprises (SME) restaurants …

Purpose Drawing on organizational justice theory, this study aims to investigate how
perceived organizational exploitation induces frontline hospitality employees' organizational …

As an emerging construct, proactive customer service performance (PCSP) has been largely
explored in recent years. However, previous research focusing on PCSP has been …

Integrating the model of proactive motivation and self-verification theory, this study
investigates the conditional indirect effect of internal locus of control (ILC) and general self …

The demand for mobile payments using smartphones to substitute the need for cash, credit
cards, or checks is swiftly increasing in Pakistan. This study investigates the factors …

Research suggests that employee self-leadership may effectively improve customer
satisfaction and loyalty. However, the antecedents of employee self-leadership behaviors in …

Drawing upon an extensive analysis of customer-empowering behaviors (CEBs) research,
this study strives to better understand the impacts of perceiving such authorization among …

Introduction As a distinctive form of relational leadership, the impact of inclusive leadership
on employee work behavior has been widely considered by scholars. The purpose of this …