The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …

Intelligent agents (IAs) are permeating both business and society. However, interacting with
IAs poses challenges moving beyond technological limitations towards the human-computer …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

What does reliability mean for building a grounded theory? What about when writing an auto-
ethnography? When is it appropriate to use measures like inter-rater reliability (IRR) …

The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …

Chatbots' growing popularity has brought new challenges to HCI, having changed the
patterns of human interactions with computers. The increasing need to approximate …

For chatbots to be broadly adopted by users, it is critical that they are experienced as useful
and pleasurable. While there is an emerging body of research concerning user uptake and …

The history of artificial intelligence (AI) is filled with hype and inflated expectations.
Notwithstanding, AI is finding its way into numerous aspects of humanity including the fast …

Explainable Artificial Intelligence (XAI) systems need to include an explanation model to
communicate the internal decisions, behaviours and actions to the interacting humans …

Chatbots are often designed to mimic social roles attributed to humans. However, little is
known about the impact of using language that fails to conform to the associated social role …