Social influence research in consumer behavior: What we learned and what we need to learn?–A hybrid systematic literature review

R Bhukya, J Paul - Journal of Business Research, 2023 - Elsevier
Social influence plays a significant role in sha** consumer behavior, and research in this
area comprises a substantial portion of the literature. Despite the vast number of studies …

Fifteen years of customer engagement research: a bibliometric and network analysis

LD Hollebeek, TG Sharma, R Pandey… - Journal of Product & …, 2022 - emerald.com
Purpose In recent years, customer engagement (CE) with brands, which has been shown to
yield enhanced firm sales, competitive advantage and stock returns, has risen to occupy a …

Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory …

RA Rather - Journal of Destination Marketing & Management, 2021 - Elsevier
Applying protection motivation theory, the purpose of this study is to investigate the effects of
social media on customer brand engagement (CBE) and their consequent impact on co …

Monitoring the impacts of tourism-based social media, risk perception and fear on tourist's attitude and revisiting behaviour in the wake of COVID-19 pandemic

RA Rather - Current Issues in Tourism, 2021 - Taylor & Francis
This research aims to explore the impact of perceived risk, fear and social media on tourist's
attitude, engagement, and revisit intention in COVID-19 pandemic situation. The results of …

The impact of COVID-19 on sustainable business models in SMEs

I Gregurec, M Tomičić Furjan, K Tomičić-Pupek - Sustainability, 2021 - mdpi.com
Businesses have been exposed to various challenges during the global pandemic, and their
response to this disruption has impacted their resilience as well as their chances to …

Exploring tourists' virtual reality-based brand engagement: A uses-and-gratifications perspective

RA Rather, LD Hollebeek… - Journal of Travel …, 2024 - journals.sagepub.com
Though prior research has addressed the role of virtual reality (VR) in tourism, the dynamics
and consequences characterizing tourists' VR-based brand engagement, which has grown …

Sha** customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement

RA Rather, LD Hollebeek, T Vo‐Thanh… - Journal of Consumer …, 2022 - Wiley Online Library
While insight into consumer brand engagement, experience, and identification is rapidly
develo**, little remains known regarding the association of these, and related, concepts …

Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19

OS Itani, LD Hollebeek - Tourism Management, 2021 - Elsevier
Consumer behavior is changing as a result of the COVID-19 pandemic, thus compelling
attraction sites to find new ways of offering safe tours to visitors. Based on protection …

Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands: Moderating investigation of brand …

RA Rather, T Rasul, H Khan, I Khan - International Journal of Hospitality …, 2024 - Elsevier
Although insights into consumer-brand-engagement (CBE), experience, and relationship
quality are recognized as significant research priorities, limited remains recognized about …

[HTML][HTML] Changes in consumers' purchase patterns as a consequence of the COVID-19 pandemic

K Valaskova, P Durana, P Adamko - Mathematics, 2021 - mdpi.com
The current COVID-19 pandemic has affected every aspect of consumer behavior—their
expenses, investments, and financial reserves, as well as their financial and social …