Due to the perishable nature of tourist products, which impacts supply and demand, the
possibility of analysing the relationship between customers' satisfaction and service quality …

Managing an online corporate reputation (OCR) is increasingly strategic to improving the
corporation's economic performance. What becomes crucial is to collect, process and …

Customer feedback on online platforms is an unstructured database of growing importance
for organizations, which, together with the rise of Natural Language Processing algorithms …

In an increasingly technology-oriented society, companies should ensure not only that they
have an Internet presence but also that they are conveying the right image. According to the …

In today's world, digital platforms such as social media have become one of the most
influential media sources. This may give an impact on company reputation due to massive …

Business intelligence is a set of tools, technologies, and operations that enable a company
to collect and present valuable data for a tourism organization in dashboards or reports with …

In an increasingly technology-oriented society, companies should ensure not only that they
have an Internet presence but also that they are conveying the right image. According to the …

Higher education institutions (HEIs) in South Africa are increasingly realising the
differentiating role that corporate reputation plays in a very competitive higher education …