This book reports on an empirical study of oral feedback practices in doctoral supervision
meetings, observing supervisors' and students' conduct to enable a new understanding of …

Communication is at the heart of social work. As Baldock and Prior (1981) go on to highlight,
it is through discussions and interactions that social work is done. To understand social work …

The contributions to this special issue investigate rare, acute and hard-to-access interactions
in situations of crisis, conflict and emergency. They study low frequency but high stakes …

This article uses conversation analysis to examine recordings of police encounters, focusing
on how officers respond to routine forms of trouble emerging from civilians' failure to …

This study of police emergency calls in the UK addresses the interactional work conducted
when dealing with reports of kidnap. In the UK, kidnap is classed as a type of 'crime-in …

This paper investigates how interprofessional emergency teams manage to achieve
simultaneous start (and end) of a joint activity by counting “one, two, three” as a 'projection …

Introduction Helplines have been identified as a source of protective communication that can
help people in crisis see alternatives to suicide. Communicative models that endorse call …

This chapter explores routine interactions between customers and agents in two mediated
settings of the Slovenian rail services: the call centre that provides general information via …