This study aims at evaluating new service development (NSD) process of renewable energy
investments. A novel fuzzy hybrid multi-criteria decision-making model is then introduced …

The balanced scorecard (BSC) is one of the most influential strategy implementation and
control tools of the past 75 years, but data regarding the BSC's impact on firm performance is …

Sustainable tourism garnered interest as the United Nations set goals that could be met by
the tourism industry. However, sustainability performance metrics have been peripheral in …

This study aimed to integrate stakeholder theory into develo** port performance
management systems through the sustainable balanced scorecard (SBSC), which …

Purpose Despite the well-documented relationship between innovativeness and
performance, the roles of strategic orientation and strategic learning within this relationship …

This study clarified the effect of knowledge services (KSs) on organizational performances
by introducing the concept of balanced scorecards (BSCs) for the sustainable growth of …

The purpose of this study is to lay the foundations for measuring customer performance in
the outdoor hospitality sector and encourage relevant internal benchmarking through an …

The institutional framework designed to protect the environment demands a growing
involvement of companies. The new environmental paradigm drives the business …

Technological innovation and preoccupation with new markets through technological
innovation have become critical factors in achieving success in the global market. Currently …

Purpose Anchored in the conservation of resources (COR) theory, this research aims to
examine the effect of spiritual leadership on green creativity via the mediating role of green …