Abstract Service innovation was neglected for a long time, but by the first years of this
century it was clear that some maturity had been reached. Innovation in the public sector has …

Current environmental, social and economic sustainability challenges are increasingly
becoming sources of motivation for both manufacturing and service companies when …

Innovation studies concentrate on factors contributing to innovation. However, governments
seek clearer understanding of innovation outcomes in their appraisal of the costs and …

The share of business research and development (R&D) expenditure stemming from the
services sector of the economy has been growing rapidly in many (though not all) OECD …

This paper puts forward a framework for understanding the relationship between service
industries and social innovation. These are two, previously disconnected research areas …

This paper analyzes the relationships between firms' external search of knowledge and its
role in cooperation strategies for innovation. In particular, this study accounts for differences …

Organizational innovations are often neglected in innovation theory. However,
organizational change does have an impact on firm output, first directly and second, through …

This valuable new book contributes greatly to a better understanding of the service
economy. By exploring the key dimensions, available empirical evidence and associated …

Service innovations are ubiquitous and do affect our daily and business lives intensively. A
few firm-level examples may illustrate our point. In retailing IKEA has over the years …

In relation to the gradual and steady introduction of the systemic perspective and of new
public management techniques in innovation policy-making during the past decade, many …