Customer switching behavior among Indonesian Muslims: Evidence from the merger of Indonesia's State-owned Islamic banks

M Mochlasin, N Nadia Hasbullah… - Cogent Business & …, 2023 - Taylor & Francis
This research examined the factors that affect customer satisfaction and switching behavior
in the post-merger of the state-owned Islamic banks in Indonesia. Data were collected by …

Consumer Savings and Digital Remittance in Open Banking: Insights From Bibliometric and Geospatial Econometric Analysis

I Niankara, HI Hassan, RI Traoret… - Human Behavior and …, 2025 - Wiley Online Library
Open banking (OB) refers to financial institutions opening their data and services to external
parties via application programming interfaces (APIs), a practice that has been increasingly …

The role of persuasion by significant others and engagement in bank-switching intention

Ø Bortne, J Bjornestad, MN Arnestad, T Tjora… - Journal of Financial …, 2024 - Springer
A person's beliefs in individual abilities, such as self-efficacy or perceived behavioral control,
profoundly affect emotion, cognition, and behavior. However, the influence of such beliefs is …

Open banking: a systematic literature review

AMB Casolaro, GN Rauber, USM de Lima - Journal of Banking Regulation, 2024 - Springer
This article provides a systematic literature review of Open Banking. Given its complexity
and richness, this paper focuses on how the innovations introduced by the Open Banking …