This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …

This study using structural equation modelling (SEM) investigates the relationship between
the dimensions of customer perceived value, customer satisfaction, and customer loyalty in …

Purpose The purpose of this study is to unearth the factors that influence tourists' revisit
intention. The proposed model of the study is grounded on using the theory of planned …

This study explores the underlying factors of customer value in a restaurant setting by
applying machine learning-based natural language processing techniques to the analysis of …

The progress of IT technology such as social network and mobile payment and the change
of social economic environment promote the emergence of sharing economy. As a …

This paper explores the importance of customer in strategic marketing in the values of
customer satisfaction and loyalty. The role of customer for organizations in the 21st century …

Prior research examining the concept of customer experience quality (CEQ) is inconclusive
and incoherent regarding the number and the nature of experiences in the context of the …

Purpose This study aims to present and empirically examines an expanded service model
that incorporates green hotel practices together with a multidimensional/higher-order …

Purpose The purpose of this study is to explore the relationships among consumers'
environmental value, low-carbon knowledge, perceived value of green hotels and …

Purpose Experience and value creation have become integral themes for tourism service
providers. This study aims to understand the role of different types of experiences in …