How Do Users Experience Moderation?: A Systematic Literature Review

R Ma, Y You, X Gui, Y Kou - Proceedings of the ACM on Human …, 2023 - dl.acm.org
Researchers across various fields have investigated how users experience moderation
through different perspectives and methodologies. At present, there is a pressing need of …

" I Got Flagged for Supposed Bullying, Even Though It Was in Response to Someone Harassing Me About My Disability.": A Study of Blind TikTokers' Content …

Y Lyu, J Cai, A Callis, K Cotter, JM Carroll - Proceedings of the CHI …, 2024 - dl.acm.org
The Human-Computer Interaction (HCI) community has consistently focused on the
experiences of users moderated by social media platforms. Recently, scholars have noticed …

" Defaulting to boilerplate answers, they didn't engage in a genuine conversation": Dimensions of Transparency Design in Creator Moderation

R Ma, Y Kou - Proceedings of the ACM on Human-Computer …, 2023 - dl.acm.org
Transparency matters a lot to people who experience moderation on online platforms; much
CSCW research has viewed offering explanations as one of the primary solutions to …

Harmful design in the metaverse and how to mitigate it: A case study of user-generated virtual worlds on roblox

Y Kou, X Gui - Proceedings of the 2023 ACM Designing Interactive …, 2023 - dl.acm.org
Metaverse platforms such as Roblox have become increasingly popular and profitable
through a business model that relies on their end users to create and interact with user …

Transparency, fairness, and co**: How players experience moderation in multiplayer online games

R Ma, Y Li, Y Kou - Proceedings of the 2023 CHI Conference on Human …, 2023 - dl.acm.org
Multiplayer online games seek to address toxic behaviors such as trolling and griefing
through behavior moderation, where penalties such as chat restriction or account …

# PoetsOfInstagram: Navigating The Practices And Challenges Of Novice Poets On Instagram

A De, Z Lu - Proceedings of the CHI Conference on Human Factors …, 2024 - dl.acm.org
Commencing as a photo-sharing platform, Instagram has since become multifaceted,
accommodating diverse art forms, with poetry emerging as a prominent one. However, the …

Community Begins Where Moderation Ends: Peer Support and Its Implications for Community-Based Rehabilitation

Y Kou, R Ma, Z Zhang, Y Zhou, X Gui - … of the CHI Conference on Human …, 2024 - dl.acm.org
Moderation systems of online games often follow a retributive model inspired by real-world
criminal justice, expecting that punishments can help users to reform behavior. However …

“The algorithm is like a mercurial god”: Exploring content creators' perception of algorithmic agency on YouTube

R Verwiebe, C Buder, S Weissmann… - New Media & …, 2024 - journals.sagepub.com
Algorithmic systems wield substantial influence in contemporary society. Since it is mostly
unknown how algorithms specifically work, content creators (CCs) on YouTube who rely on …

Towards Ethical AI Moderation in Multiplayer Games

LA Sparrow, R Galwey, D Jovic, T Hardwick… - Proceedings of the ACM …, 2024 - dl.acm.org
AI is increasingly being used to moderate player behaviour in online multiplayer games,
working to identify and respond to toxic and problematic conduct with greater efficiency and …

Labeling in the Dark: Exploring Content Creators' and Consumers' Experiences with Content Classification for Child Safety on YouTube

R Ma, Z Zhang, X Gui, Y Kou - Proceedings of the 2024 ACM Designing …, 2024 - dl.acm.org
Protecting children's online privacy is paramount. Online platforms seek to enhance child
privacy protection by implementing new classification systems into their content moderation …