The COVID-19 pandemic has critically impacted the health and safety of the population of
the world, especially the health and well-being of older adults. Socially assistive robots …

A service robot performs various professional services and domestic/personal services
useful for organizations and humans in many application domains. Currently, the service …

Leveraging the computers are social actors theory, in this study, we explore traits of artificial
intelligence-based chatbots that make them perceived as trustworthy, drive consumers to …

The use of Artificial Intelligence (AI) has grown rapidly in the service industry and AI's
emotional capabilities have become an important feature for interacting with customers. The …

Over the last few years, smart speakers such as Amazon Echo and Google Home have
become increasingly present within British households. Yet, privacy remains a prominent …

ABSTRACT Research on Artificial Intelligence (AI) in communication research is gaining
broader interest. This interdisciplinary interest has yet to be supported by a systematic …

Purpose This study aims to explain how hotel guests form attitudes toward facial recognition
technology in Singapore by integrating technology acceptance model (TAM), privacy …

This study investigates the acceptance of social robots by higher education students in the
social sciences. Pepper, a humanoid social robot from SoftBank Robotics, provided a …

With the development and increasing deployment of smart home devices, voice control
supports comfortable end user interactions. However, potential end users may refuse to use …

Understanding privacy needs has become paramount in the evolving landscape of social
robots in the hospitality industry. Traditional privacy concerns, dominated by transactional …