With recent advances in natural language understanding techniques and far-field
microphone arrays, natural language interfaces, such as voice assistants and chatbots, are …

This review gives an extensive overview of evaluation methods for task-oriented dialogue
systems, paying special attention to practical applications of dialogue systems, for example …

One key technique people use in conversation and collaboration is conversational repair.
Self-repair is the recognition and attempted correction of one's own mistakes. We investigate …

Most chatbot interfaces in contemporary m‐commerce platforms feature a single chatbot that
provides recommendations for all product categories. Nonetheless, there is an emerging …

In recent years, the popularity of AI-enabled conversational agents or chatbots has risen as
an alternative to traditional online surveys to elicit information from people. However, there is …

The paper presents research results emerging from the analysis of Intelligent Personal
Assistants (IPA) log data. Based on the assumption that media and data, as part of practice …

If an artwork could talk, what would visitors ask? This paper explores what types of content
voice-based AI conversational systems should have to attend visitors' expectations in a …

The increasing interest in various types of conversational interfaces has been supported by
a progressive standardization of the technological frameworks used to build them. However …

Advanced artificial intelligence (AI)-based technologies offer great opportunities for
enhancing the driving experience. Proactive voice agents (PVAs) present benefits by being …

As CUIs become more prevalent in both academic research and the commercial market, it
becomes more essential to design usable and adoptable CUIs. While research has been …