Following a large worldwide uptake of digital public services, several countries have turned
to mandatory digitization, whereby citizens or companies must use digital self-service …

Several governments are actively encouraging their administrations to deliver public
services exclusively through digital channels. This strategy consists of putting in place a …

Abstract The domain of Digital Government Research (DGR) emerged at the end of the
1990s at the intersection of several traditional academic disciplines such as information …

Digital governance involves the application of information and communication technology
(ICT) for achieving efficiency and effectiveness in government functions for all stakeholders …

Public service producers are heavily investing in the development and implementation of
more efficient new digital channels to engage users in citizen sourcing efforts, such as the …

Governments and citizens alike are reaching maturity levels in their Internet adoption. With
citizens using online channels for more and more purposes, governments around the world …

In spite of massive investment and increased adoption of digital services, citizens continue
to use traditional channels to interact with public organizations. The channel choice (CC) …

This article explores how alternative multichannel service provision can improve the way in
which governments and citizens interact. Improvement is necessary because there is a gap …

This study examined the marketing mix elements evident on parliamentary libraries public
websites. The 7P marketing mix model of product, price, place, promotion, people, process …

After more than a decade of intense digitalization of public service delivery in Scandinavia,
scholars and public organizations wonder why many citizens still prefer to use traditional …