A systematic review of customer behavior in business-to-business markets and agenda for future research
Purpose The purpose of this paper is to offer a comprehensive overview of current research
on customer behavior in the business-to-business (B2B) context and propose a research …
on customer behavior in the business-to-business (B2B) context and propose a research …
The impact of government use of social media and social media contradictions on trust in government and citizens' attitudes in times of crisis
This study explores three issues with reference to times of crisis: the impact of government
use of social media, and of social media contradictions, on trust in government, and on …
use of social media, and of social media contradictions, on trust in government, and on …
[HTML][HTML] Psychological contract breach and opportunism in the sharing economy: Examining the platform-provider relationship
In the sharing economy market, B2B relationships between service providers and sharing
economy platforms are largely built on the platforms' promise of ensuring a successful …
economy platforms are largely built on the platforms' promise of ensuring a successful …
Fairness asymmetry, changes in mutual trust, and supplier performance in buyer-supplier exchanges in China: A dyadic view
Despite the crucial role of fairness in establishing and maintaining interfirm trust, the
literature on how asymmetric perceptions of fairness affect mutual trust over time is limited …
literature on how asymmetric perceptions of fairness affect mutual trust over time is limited …
Triad structure impact on the triad resources-firm performance relationship: Theory and empirical evidence
I Vlachos, RK Singh - Transportation Research Part E: Logistics and …, 2023 - Elsevier
Logistics triads are an emerging research setting, yet there is little theoretical and empirical
understanding of how triad structure impacts triad resources and buying firm performance …
understanding of how triad structure impacts triad resources and buying firm performance …
Can customer loyalty to a salesperson be harmful? Examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Past research suggests that customer loyalty is a critical component in successful business-
to-business sales relationships. Challenging this view, this study suggests that customer …
to-business sales relationships. Challenging this view, this study suggests that customer …
Trust repair in the aftermath of conflict occurrence in construction subcontracting: an intergroup contact perspective
Although trust repair after conflict occurrence is significant for effective work and sustainable
relationships in construction subcontracting and contact is inevitable, researchers have yet …
relationships in construction subcontracting and contact is inevitable, researchers have yet …
When does a supplier tolerate resellers' opportunistic behaviors? Transaction benefit and cost perspectives
Y Lee - Journal of Business & Industrial Marketing, 2023 - emerald.com
Purpose The purpose of this study is to examine tolerance of channel partners' opportunistic
behaviors as a viable governance mechanism and to test contingent transaction benefit and …
behaviors as a viable governance mechanism and to test contingent transaction benefit and …
The influences of boundary spanning capabilities and long–term orientation on opportunism in inter–firm relationships
Opportunism is a common issue in inter–firm relationships, which increases transaction
costs, impairs firm performance and supply chain efficiency, and deteriorates relationship …
costs, impairs firm performance and supply chain efficiency, and deteriorates relationship …
The Main Determinants of B2B Buyer Behavior Formation in High-Tech Markets During the Post-pandemic Period
S Karpova, A Chub, I Zakharenko, I Rozhkov… - Journal of the …, 2024 - Springer
The objective of this study is to assess the major changes in the buying behavior of B2B
operators in high-tech product markets in countries with transitional economies in the post …
operators in high-tech product markets in countries with transitional economies in the post …