This article analyses customer satisfaction with logistics services; however, considerable
attention is paid specifically on their quality. This activity is part of service industry, whose …

In the logistics service supply chain (LSSC), quality supervision and coordination is an
important approach that can ensure the effective operation of LSSC and obtain more …

Research in marketing has shown that service guarantees can contribute to gaining a
competitive advantage. However, studies of perceived benefits have mostly been …

This study investigates the problem that logistics service integrator (LSI) selects the optimal
number of its functional logistics service providers (FLSPs) based on the service quality …

We study the service commitment strategy and pricing decisions in a single-supplier single-
retailer supply chain where all the players (and consumers) are risk averse. Motivated by …

Although existing contributions that explore service quality guarantee problem of a logistic
service supply chain (LSSC) consider fairness concern behavior of one member, little …

This research has four specific objectives:(1) identifying factors that affect customer
satisfaction with less than container load (LCL) cargo services of logistics companies in …

Firms increasingly target consumers with personalized products via the Internet of Things
(IoT). This study investigates a firm's decisions on IoT capability with three types of pricing …

Discriminatory pricing strategy is widely applied in theme parks, but discriminating bases
vary in different situations. We apply theoretical insights from equity literature and explore …

The market for the new provisioning type Software-as-a-Service (SaaS) has reached a
significant size and still shows enormous growth rates. By varying size of SaaS products …