Numerous studies show that happy individuals are successful across multiple life domains,
including marriage, friendship, income, work performance, and health. The authors suggest …

The words people use in their daily lives can reveal important aspects of their social and
psychological worlds. With advances in computer technology, text analysis allows …

Chatbots have become common in digital customer service contexts across many industries.
While many companies choose to humanize their customer service chatbots (eg, giving …

The growth of the Internet has led to massive availability of online consumer reviews. So far,
papers studying online reviews have mainly analysed how non-textual features, such as …

Disclosing personal information to another person has beneficial emotional, relational, and
psychological outcomes. When disclosers believe they are interacting with a computer …

Long-standing social problems such as poor achievement, personal and intergroup conflict,
bad health, and unhappiness can seem like permanent features of the social landscape. We …

Many entrepreneurs are struggling with the question of how to deliver a successful fund-
raising pitch on crowdfunding platforms. In this study, we focus on the linguistic style of …

Millions of people experience mental health issues each year, increasing the necessity for
health-related services. One emerging technology with the potential to help address the …

Many college students abandon their goal of completing a degree in science, technology,
engineering, or math (STEM) when confronted with challenging introductory-level science …

Social media sites have created a reverberating “echoverse” for brand communication,
forming complex feedback loops (“echoes”) between the “universe” of corporate …