Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …

Purpose–The purpose of this paper is to identify the key dimensions of mobile banking (m-
banking) service quality. Design/methodology/approach–The authors employ the critical …

Focuses on the issues associated with Internet banking service quality. Customer anecdotes
of critical incidents in Internet banking were content‐analyzed. Identified a total of 17 …

In the dynamic landscape of modern banking, delivering service quality across diverse
channel touchpoints has emerged as a pivotal factor, wielding significant influence over …

The operation of Islamic bank derives from the Islamic Law and thus differs in spirit, cultural
background and practice from conventional bank operations. Because of the strong …

Purpose–The present paper is an attempt to provide a holistic approach of the Greek
banking sector and how it operates. Design/methodology/approach–A survey was carried …

The primary aim of the study is to examine the effects of services marketing mix elements on
Indian customer for making the appropriate marketing mix strategy in banking services …

The study and measurement of image especially in the Internet banking field has become an
important tool to help the management of the banks operating on the Internet to make …

In today's hyper competitive banking arena, banking institutions are focusing on improving
service quality. Providing excellent quality of service is important in creating and sustaining …

Purpose The purpose of this study is to examine the components of the utilitarian and
hedonistic dimensions of the quality of mobile banking services, their impact on customer …