“We Need a Big Revolution in Email Advertising”: Users' Perception of Persuasion in Permission-based Advertising Emails

A Sergeeva, B Rohles, V Distler, V Koenig - Proceedings of the 2023 chi …, 2023 - dl.acm.org
Persuasive tactics intend to encourage users to open advertising emails. However, these
tactics can overwhelm users, which makes them frustrated and leads to lower open rates …

“I can't reply with that”: Characterizing problematic email reply suggestions

RE Robertson, A Olteanu, F Diaz, M Shokouhi… - Proceedings of the …, 2021 - dl.acm.org
In email interfaces, providing users with reply suggestions may simplify or accelerate
correspondence. While the “success” of such systems is typically quantified using the …

Characterizing and predicting enterprise email reply behavior

L Yang, ST Dumais, PN Bennett… - Proceedings of the 40th …, 2017 - dl.acm.org
Email is still among the most popular online activities. People spend a significant amount of
time sending, reading and responding to email in order to communicate with others, manage …

Context-aware intent identification in email conversations

W Wang, S Hosseini, AH Awadallah… - Proceedings of the …, 2019 - dl.acm.org
Email continues to be one of the most important means of online communication. People
spend a significant amount of time sending, reading, searching and responding to email in …

EmFore: Online Learning of Email Folder Classification Rules

M Singh, J Cambronero, S Gulwani, V Le… - Proceedings of the …, 2023 - dl.acm.org
Modern email clients support predicate-based folder assignment rules that can automatically
organize emails. Unfortunately, users still need to write these rules manually. Prior machine …

Prominet: Prototype-based multi-view network for interpretable email response prediction

Y Wang, P Vijayaraghavan, E Degan - arxiv preprint arxiv:2310.16753, 2023 - arxiv.org
Email is a widely used tool for business communication, and email marketing has emerged
as a cost-effective strategy for enterprises. While previous studies have examined factors …

Characterizing email search using large-scale behavioral logs and surveys

Q Ai, ST Dumais, N Craswell, D Liebling - Proceedings of the 26th …, 2017 - dl.acm.org
As the number of email users and messages continues to grow, search is becoming more
important for finding information in personal archives. In spite of its importance, email search …

Automatic action responses

AHP Nguyen, CJ Lee, IV Zhiboedov… - US Patent …, 2020 - Google Patents
Systems and methods are provided that automatically pro cess message input and provide
action responses according to the processing results. The automatic action response system …

The lifetime of email messages: A large-scale analysis of email revisitation

T Alrashed, AH Awadallah, S Dumais - Proceedings of the 2018 …, 2018 - dl.acm.org
Email continues to be one of the most important means of online communication, leading to
a number of challenges related to information overload and email management. To better …

Riser: Learning better representations for richly structured emails

F Kocayusufoglu, Y Sheng, N Vo, J Wendt… - The World Wide Web …, 2019 - dl.acm.org
Recent studies show that an overwhelming majority of emails are machine-generated and
sent by businesses to consumers. Many large email services are interested in extracting …