The highly competitive business environment forces firms to differentiate themselves among
their competitors in order to ensure their long-term survival and success. Therefore, building …

For over the years, after-sales service (ASS) has assumed its importance in an automotive
industry. Although, an adequate number of scales and model sexist to measure ASS quality …

Purpose Business-to-business (B2B) relations will become more prevalent in many areas
such as delivery services, based on current trends supporting e-commerce proliferation. In …

Relationship marketing reflects a business philosophy and strategic orientation that allows
companies to focus on satisfying the needs of current customers to retain them rather than …

Purpose This study will attempt to focus on how vendors serve operators, as operator
service quality starts with vendor's technology infrastructure and service quality. The …

Penelitian ini bertujuan untuk menganalisa pengaruh kualitas makanan, kualitas layanan,
dan lingkungan fisik yang merupakan dimensi dari dining experience terhadap kepuasan …

The provision of after‐sales services is considered as a source of product differentiation
leading to competitive advantage of a firm. As a consequence, there is a need of monitoring …

Indian Information Technology (IT) services sector today commands a huge share of
worldwide IT sourcing spend. India stays to be a driving force for worldwide sourcing growth …

Abstract Restoran Bakmi GM (Gajah Mada) merupakan restoran yang menyita perhatian,
dan populer di kalangan masyarakat, terutama generasi milenial (usia 27-36 tahun) …

The purpose of this research is to asses the impact of after-sale services on post purchase
evaluation outcomes of customers. Three directions of outcomes had been focused on …