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[HTML][HTML] A value co-creation perspective on data labeling in hybrid intelligence systems: A design study
The adoption of innovative technologies confronts IT-Service-Management (ITSM) with an
increasing volume and variety of requests. Artificial intelligence (AI) possesses the potential …
increasing volume and variety of requests. Artificial intelligence (AI) possesses the potential …
Generative AI in customer support services: a framework for augmenting the routines of frontline service employees
Customer support service employees are facing an increased workload, while artificial
intelligence (AI) appears to possess the potential to change the way we work. With the …
intelligence (AI) appears to possess the potential to change the way we work. With the …
Augmentierung statt Automatisierung: Nachhaltigkeit in der Entwicklung von KI-Systemen aus der Mitarbeitendenperspektive
In diesem Beitrag wird durch eine systematische Literaturrecherche das Potential der KI zur
Augmentierung im Servicebereich, insbesondere im Kundenservice, beleuchtet. Angesichts …
Augmentierung im Servicebereich, insbesondere im Kundenservice, beleuchtet. Angesichts …
A Case Study of AI performance enhancement in Incident Management processes with low data-quality
DD Stomp - 2024 - essay.utwente.nl
Artificial Intelligence has created new possibilities to increase operational efficiency in many
fields, including the field of IT Service Management. Specifically in the resolution process …
fields, including the field of IT Service Management. Specifically in the resolution process …