Self-service technologies (SSTs) can help firms reduce labor costs while providing more
channel options, but customers must be convinced of their value before foregoing a full …

The study presented in this article will serve as a basis for the development of a suitable
model whose purpose is to evaluate the quality of local e-Government online services …

Purpose E-learning has become an increasingly prevalent learning approach in higher
educational institutions due to the fast growth of internet technologies in India. This paper …

Online food delivery (OFD) is no longer a new concept for the majority of Americans. Large
food delivery companies make millions in revenues and those numbers are expected to …

Mobile commerce is a develo** phenomenon, youth worldwide utilising the platform that
provides flexibility, ease, and convenience of online shop** through mobile devices. The …

E-learning systems are increasingly essential in universities, schools, government
departments and other organizations that provide an education or training service. The …

Abstract Service quality has been a topic of extensive inquiry for decades that has emerged
now in form of self-service technology (SST) which has profound effects on the way …

Supermarket shoppers around the world are increasingly encountering and using self-
service technologies (SSTs) during their shop** process. The SSTs are mainly offered to …

Purpose The present study seeks to identify the salient mobile shop** (m-shop**)
service quality dimensions as perceived by mobile shoppers (m-shoppers) and examines …

We performed a study to determine the influence that site quality has on repurchase
intention of Internet shop** through customer satisfaction, customer trust, and customer …