Purpose This article aims to provide a summary review of what is already known about
customer loyalty and identifies some emerging issues that play an important role in it. As a …

The present paper presents the results of a bibliometric analysis of published academic
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …

Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …

With the prevalence of Internet, social media has become an important means for online
marketing events. Individuals and companies both create fan pages on online platforms and …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

This study using structural equation modelling (SEM) investigates the relationship between
the dimensions of customer perceived value, customer satisfaction, and customer loyalty in …

This study investigates the impact of nostalgic advertising and perceived destination types
on tourists using four experiments. Study 1a and Study 1b revealed that destination …

The COVID-19 pandemic has forced some restaurants to shift their business models to
innovative approaches in Online Food Delivery (OFD) services. This paper seeks to study …

The sophistication of technology information has led to a series of innovative activities in the
economy, particularly in buying and selling products and services both conventionally and …

Business activities using social media are currently growing and its development has
intrigued practitioners and academics. The purpose of doing this present research is to build …