Bangalore (IN) nology design is presented. The framework can perform busi ness value
articulation, including establishing a relationship between change enablers and ultimate …

The present invention provides a configurable field definition document as well as a method,
system and program product for configuring a field definition document. Specifically, under …

(57) ABSTRACT A method, process, and system for multi-tier resale is discussed here.
Acceptance proxies may be distributed to downstream resellers and customers. The …

Techniques facilitating causing a information technology change service action in response
to a received instructive command are provided. In one example, a computer-imple mented …

(57) ABSTRACT A method and a system for generating one or more service efficiency
metrics are provided in this disclosure. According to various exemplary embodiments, a …