Implementing IT Service Management: A systematic literature review
This article provides a systematic review of existing research related to the implementation
of IT Service Management (ITSM) and the Information Technology Infrastructure Library …
of IT Service Management (ITSM) and the Information Technology Infrastructure Library …
IT service management evaluation method based on content, context, and process approach: A literature review
A Widianto, AP Subriadi - Procedia Computer Science, 2022 - Elsevier
The main purpose of implementing Information Technology Service Management (ITSM) is
to accomplish high service quality. ITSM evaluation is not an easy matter because of its …
to accomplish high service quality. ITSM evaluation is not an easy matter because of its …
Design science research evaluation
The consensus view is that the rigorous evaluation of design science (DS) artifacts is
essential. There are many types of DS artifacts and many forms of evaluation; what is …
essential. There are many types of DS artifacts and many forms of evaluation; what is …
[LIVRE][B] Design science research methods and patterns: innovating information and communication technology
VK Vaishnavi - 2007 - taylorfrancis.com
Design research promotes understanding of advanced, cutting-edge information systems
through the construction and evaluation of these systems and their components. Since this …
through the construction and evaluation of these systems and their components. Since this …
Requirements for cloud-based BIM governance solutions to facilitate team collaboration in construction projects
Construction projects involve multidisciplinary and multi-actor collaborations that generate
massive amounts of data over their lifecycle. Data are often sensitive and embody rights …
massive amounts of data over their lifecycle. Data are often sensitive and embody rights …
Applying the CRISP-DM data mining process in the financial services industry: Elicitation of adaptation requirements
Data mining techniques have gained widespread adoption over the past decades,
particularly in the financial services domain. To achieve sustained benefits from these …
particularly in the financial services domain. To achieve sustained benefits from these …
Using the ITIL process reference model for realizing IT governance: An empirical investigation
Information Technology Infrastructure Library (ITIL) is a popular framework for IT
governance, but little academic research on ITIL exists. The authors investigate the overlap …
governance, but little academic research on ITIL exists. The authors investigate the overlap …
An it service management literature review: Challenges, benefits, opportunities and implementation practices
Information technology (IT) service management is considered a collection of frameworks
that support organizations managing services. The implementation of these kinds of …
that support organizations managing services. The implementation of these kinds of …
Machine and human roles for mitigation of misinformation harms during crises: An activity theory conceptualization and validation
During crises, there is a need for a large amount of information in a short period. Such need
creates the base for misinformation to spread within and outside the affected community …
creates the base for misinformation to spread within and outside the affected community …
Evaluation model for the implementation of information technology service management using fuzzy ITIL
Abstract Information technology (IT) service management is an essential part for
development of a company's IT. This case study discusses how to convalesce IT services …
development of a company's IT. This case study discusses how to convalesce IT services …