Many of today's city planning projects aim to realize smart city ambitions. In order to plan and
build a smart city district, where ICT is integrated in critical infrastructure and used to control …

Abstract Service design is a field emerging from the new-found interest in services as a
design material by practitioners and academics of the human-centred design tradition. As …

User participation is seen as an important enabler for successful public e‑service
development. However, at the same time development of public e‑services is still often …

This paper addresses the critical issue of legitimacy in relation to e-government by focusing
on public e-services to citizens. The discussion is framed through a tentative model on how …

Municipalities in Sweden are recommended to pursue process automation to face upcoming
societal challenges. This paper focuses on a case where these recommendations are …

Despite an omnipresent call for public e-services, the potential of digitalization in the public
sector is still untapped. A promising means to increase the use of public e-services may be …

This paper investigates if user involvement (UI) theory and theory on stakeholder theory (ST)
can be merged to form a new theoretical entity that can inform whose voice should be heard …

Public e-services are increasingly being used by public administrations as a way of
interacting and communicating with citizens and business organisations. However, public …

E-service development has grown to become a daily practice in most public organizations
as a means for realizing digital agendas and e-government initiatives on different levels …

Purpose–The purpose of this paper is to study how the concept" middle archive" is related to
the Swedish archival theory and practice, by exploring its background and its practical and …