The influence of experience, satisfaction and service quality on word of mouth intentions and customer loyalty

S Sutriani, M Muslim, AH Ramli - Jurnal Ilmiah Manajemen …, 2024‏ - jurnal.ibik.ac.id
Customer satisfaction is very important for business because high customer satisfaction will
increase company profits. The aim of this research is to examine service quality, where …

Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach

M Afzal, MS Ansari, N Ahmad, M Shahid… - Journal of Financial …, 2024‏ - Springer
Cyberfraud knows no boundaries and increases with the emergence of technology
adoption. The remarkable rise of cybercrime and its catastrophic consequences pose a …

Mobile banking services and financial inclusion among customers of commercial banks: Evidence from an emerging economy

MM Saeed, E Donkoh - Business Strategy & Development, 2024‏ - Wiley Online Library
The study is set against the backdrop of rapid technological advancements in the banking
sector, specifically in the adoption of mobile banking. Over the last three decades, the …

Conceptualising and examining a social media marketing framework to predict consumer buying intentions in emerging apparel markets

P Dangaiso - Cogent Business & Management, 2024‏ - Taylor & Francis
The advent of electronic marketing has culminated in a paradigm shift in the way businesses
engage their target audiences globally. Social media marketing has created serendipitous …

An Integration of the PLS/fsQCA Approach for Investigating the Impact of Quality Parameters on Relationship Quality in Mobile Banking

M Nagar Koti, P Verma, N Singh - Journal of Relationship …, 2024‏ - Taylor & Francis
Understanding the channel-specific, post-adoption relational aspect in digital banking
landscapes enables banks to refine their customer relationship strategies to acquire …

[HTML][HTML] BankNet: Real-Time Big Data Analytics for Secure Internet Banking

K Sathupadi, S Achar, SV Bhaskaran… - Big Data and Cognitive …, 2025‏ - mdpi.com
The rapid growth of Internet banking has necessitated advanced systems for secure, real-
time decision making. This paper introduces BankNet, a predictive analytics framework …

Impact of governance and technological progress on internet banking adoption across two major 21st century crises

IC Iuga - Cogent Business & Management, 2025‏ - Taylor & Francis
This study explores the relationship between governance, technological progress, and
internet banking adoption in the European Union (EU) from 2000 to 2023, focusing on the …

[PDF][PDF] Implementing AI-driven Customer Relationship Management (CRM) systems: Enhancing customer experience in the retail industry of Thailand

R Thanyawatpornkul - World J. Adv. Res. Rev., 2024‏ - researchgate.net
This research explores the impact of AI-driven Customer Relationship Management (CRM)
systems on enhancing customer experience in Thailand's retail industry. However …

Service Recovery Strategy in Private Hospitals: The Role of Experience, Symbolic, and Functional Brand Images

K Siriyota, T Chokpiriyawat - International Review of …, 2025‏ - econjournals.org.tr
This study investigates the influence of brand image on service recovery strategy, customer
satisfaction, word-of-mouth communication, and revisit intentions within the context of private …

The Impact of Electronic Service Quality, Satisfaction and Word of Mouth on Customer Electronic Loyalty: Examining the Mediating Role of Electronic Trust

M Mohsin, MA Abid, N Maqsood… - Journal of …, 2023‏ - journals.smarcons.com
Customer loyalty and trust are crucial for a business's viability as customers are more likely
to patronize when they have a positive experience. This study sought to investigate how …