ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions

D Gursoy, Y Li, H Song - Journal of Hospitality Marketing & …, 2023‏ - Taylor & Francis
Since its launch, ChatGPT, an artificial intelligence chatbot developed by Open AI based on
the premises of generative pre-trained transformer autoregressive language models, has …

[HTML][HTML] Past, present, and future of virtual tourism-a literature review

S Verma, L Warrier, B Bolia, S Mehta - International Journal of Information …, 2022‏ - Elsevier
Humanizing the tourism experience with virtual and augmented reality has gained traction,
but fragmented literature delimits the holistic view. Present study bridges this knowledge gap …

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

D Buhalis, P O'Connor, R Leung - International Journal of …, 2022‏ - emerald.com
Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …

Systematic literature review analysing smart tourism destinations in context of sustainable development: Current applications and future directions

Y El Archi, B Benbba, Z Nizamatdinova, Y Issakov… - Sustainability, 2023‏ - mdpi.com
The growing popularity of smart tourism destinations (STDs) has increased the need to
investigate their potential impact on sustainable development. This systematic literature …

Smart city research: A holistic and state-of-the-art literature review

F Zhao, OI Fashola, TI Olarewaju, I Onwumere - Cities, 2021‏ - Elsevier
This literature review provides a systematic review of smart city research between 2000 and
2019. The aim of the review is to provide a comprehensive picture of the state-of-the-art of …

[HTML][HTML] Post-COVID-19 recovery of island tourism using a smart tourism destination framework

J Bulchand-Gidumal - Journal of Destination Marketing & Management, 2022‏ - Elsevier
COVID-19 has caused an unprecedented global crisis. Tourism has been one of the
industries most severely affected. The recent COVID-19 outbreak has exposed the fragility of …

Develo** a model for sustainable smart tourism destinations: A systematic review

S Shafiee, AR Ghatari, A Hasanzadeh… - Tourism Management …, 2019‏ - Elsevier
The main contribution of this paper was to present a new model for smart tourism
destinations using the steps of grounded theory as an analytical framework. To build the …

The Smart DMO: A new step in the digital transformation of destination management organizations

U Gretzel - European Journal of Tourism Research, 2022‏ - ejtr.vumk.eu
Smart tourism development has been adopted by destinations around the world to
strengthen their long-term competitiveness in light of rapid technological, societal and …

Keep it real: Assessing destination image congruence and its impact on tourist experience evaluations

Y Li, Z He, Y Li, T Huang, Z Liu - Tourism Management, 2023‏ - Elsevier
Inaccurate promotional information about tourist destinations may result in tourists' negative
evaluations. This study proposes a new approach to measure the congruence between …

Towards a conceptualisation of smart tourists and their role within the smart destination scenario

F Femenia-Serra, B Neuhofer… - The Service Industries …, 2019‏ - Taylor & Francis
ABSTRACT 'Smart tourism'and 'smart destinations' have been gaining attention as new
frameworks within which to understand the impact the latest information and communication …