The field of Explainable Artificial Intelligence (XAI) has garnered considerable research
attention in recent years, aiming to provide interpretability and confidence to the inner …

AI-based technologies have changed the nature of the symbiosis between humans and AI,
and so strategic management of human-AI interaction in organizations requires deeper …

Artificial Intelligence (AI) has been argued to offer a myriad of improvements in how we work
and live. The notion of AI comprises a wide-ranging set of technologies that allow individuals …

Although AI-enabled customer relationship management (CRM) systems have gained
momentum in healthcare to enhance performance, there is a striking dearth of knowledge on …

The new business challenges in the B2B sector are determined by connected ecosystems,
where data-driven decision making is crucial for successful strategies. At the same time, the …

Human-centricity is the core value behind the evolution of manufacturing towards Industry
5.0. Nevertheless, there is a lack of architecture that considers safety, trustworthiness, and …

The use of the internet and social media have changed consumer behavior and the ways in
which companies conduct their business. Social and digital marketing offers significant …

Responsible AI is concerned with the design, implementation and use of ethical,
transparent, and accountable AI technology in order to reduce biases, promote fairness …

A growing body of evidence indicates that implementing artificial intelligence (AI) at scale
can improve market performance in B2B settings by accelerating decision-making process …

As of 2021, there were more than 170 guidelines on AI ethics and responsible, trustworthy AI
in circulation according to the AI Ethics Guidelines Global Inventory maintained by …