Advances in the Internet of Things (IoT) and aviation sector have resulted in the emergence
of smart airports. Services and systems powered by the IoT enable smart airports to have …

Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical
considerations of the use of robots, artificial intelligence and service automation (RAISA) in …

Alors que tout pousse vers une unification sans précédent de la planète, le vieux monde des
corps et des distances, de la matière et des étendues, des espaces et des frontières …

The COVID-19 pandemic of 2020 will have a significant influence on travel, tourism and
hospitality (TTH) globally. With a massive reduction in tourism globally because of the health …

This study aims to investigate the role of artificial intelligence (AI) driven facial recognition to
enhance a value proposition by influencing different areas of services in the travel and …

Companies from the travel, tourism and hospitality industry have started adopting robots,
artificial intelligence and service automation technologies (RAISA) in their operations. Self …

This comprehensive study explores the integration and effectiveness of Artificial Intelligence
(AI) in Identity and Access Management (IAM) within cloud environments. It primarily focuses …

New technologies offer employers the ability to replace tasks done by human labour with
those done by machines. There are challenges for both employers and employees, as …

Purpose: The purpose of this chapter is to critically evaluate the implementation of
technologies from the perspective of guest services, innovation and visitor experiences. The …

This study investigates the effect of organisational readiness, innovation and airport size and
ownership on digital change at airports. Data is collected from a survey of managers at 94 …