It is a timely point to extensively review the literature on Six Sigma given the recent
increased research interest. This paper reviews more than 200 Six Sigma papers …

"" This is the single best book on software quality engineering and metrics that I've
encountered.""--Capers Jones, from the Foreword" Metrics and Models in Software Quality …

Do investments in customer satisfaction lead to excess returns? If so, are these returns
associated with higher stock market risk? The empirical evidence presented in this article …

Combining Lean practices with Six Sigma has gained immense popularity in recent years.
Whether a combined Lean-Six Sigma approach is the latest management fad, or leads to …

Six Sigma as a quality improvement framework has been gaining considerable attention in
recent years. The hyperbole that often accompanied the presentation and adoption of Six …

The design of an effective performance measurement system, which includes the selection
of appropriate measures and approaches for analyzing results, is central to aligning an …

Nowadays, Six Sigma has been widely adopted in a variety of industries in the world and it
has become one of the most important subjects of debate in quality management. Six Sigma …

Reviewing the latest list of 50 largest corporations in a local newspaper recently, less than
10% were profitable. In recent months, the issue has been raised about CEO's …

The Malcolm Baldrige National Quality Award Criteria for Performance Excellence represent
a framework for high-performance management systems. Although the criteria have evolved …

Purpose–This paper seeks to understand whether some Lean Six Sigma tools are useful to
reduce safety and health risks to nurses and physicians who manage cancer drugs. An …