Purpose The purpose of this study was to review existing healthcare service quality-
measurement models. Design/methodology/approach A review of the literature was …

Purpose The purpose of this study is to summarize the available pool of literature on service
quality to identify different dimensions of service quality in the healthcare industry and …

Purpose–The purpose of this paper is to conceptualize hospital service quality (SQ) into its
component dimensions from the perspectives of patients and their attendants; and to …

Abstract Private Label Brands are of strategic importance to retailers worldwide. However,
there is a dearth of knowledge, particularly in emerging markets, as to the manner in which …

Purpose–The purpose of this paper is to determine the dimensions of service quality in
Indian hospitals, from the perspectives of patients and their family members/friends (referred …

This exploratory study serves to investigate the perceptions of fast moving private label
brands in the South African grocery food sector. Successful positioning of these brands has …

Purpose–The authors seek to examine two key issues: to assess patients' hospital service
quality perceptions and expectation using SERVQUAL; and to outline the distinct concepts …

In many countries retailers use private label brands (ie, brands sold under retailers' own
labels) to differentiate assortment and price. As private label brands enjoy growing …

Private brands play an important strategic role for European food retailers entering Asian
grocery markets. However, little scholarly research has examined factors influencing Asian …

Retail service brands are a ubiquitous feature of the retail landscape. In this competitive
environment, how to retain consumers and create consumers' retail service bran loyalty is …