This study comprehensively reviews the literature on the service transformation of industrial
firms, applying the business model (BM) perspective. Despite the wide use of the BM …

By representing the servitization of three leading corporations via a strategy map, this
multiple-case study discusses how the strategic logic of servitization can be explained by …

To move closer to achieving the United Nations' Sustainable Development Goals (SDGs), a
change from the traditional paradigm of the linear economy towards the circular economy is …

Firms in a variety of manufacturing sectors as well as the software industry have increasingly
embraced services alongside their product portfolios in order to improve financial …

Outcome-based contracts (OBCs) are frequently seen as the most advanced level of service
offering that product firms offer. To deliver OBCs, product firms have to shift from the …

Digital servitization provides radical changes in the offer of products from manufacturing
firms. The purpose of this paper is to investigate the impact of digital servitization on …

Purpose The purpose of this paper is to study the impact of back-office (BO) service
capability and front-office (FO) service capability, and how firm age influences the impact of …

The study investigates how internal and external context factors impact a manufacturer's
servitization process (ie the strategic transformation from competing through products …

There is a need to examine the internal service ecosystem perspective to understand how
the capability development process unfolds. To achieve this, an embedded case study of ten …

Today, servitization has reached its saturation point as enterprises in almost every business
and continent pursued it as a differentiation strategy. Data analytics may offer the next …