Evidence exists that service quality delivery through Web sites is an essential strategy to
success, possibly more important than low price and Web presence. To deliver superior …

Controlling the coronavirus pandemic is triggering a cross-border strategy by which national
governments attempt to control the spread of the COVID-19 pandemic. A response based on …

Two-dimensional contingency or co-occurrence tables arise frequently in important
applications such as text, web-log and market-basket data analysis. A basic problem in …

Chatbots are increasingly finding their way into e-commerce and e-services, as their
implementation opens up promising opportunities to improve customer service. The present …

Web personalization is the process of customizing a Web site to the needs of specific users,
taking advantage of the knowledge acquired from the analysis of the user's navigational …

Context: Gamification focuses on the improvement of users' engagement when performing
tasks by making use of game mechanics and elements in order to increase their motivations …

A personalized product recommendation is an enabling mechanism to overcome
information overload occurred when shop** in an Internet marketplace. Collaborative …

Purpose–The purpose of this study is to develop and validate empirically a research model
that depicts the relationships between the identified key value proposition attributes of …

This paper responds to two observations about current government service delivery. First,
despite reasonable efforts to improve the design of forms and to establish single points of …

In this chapter we present an overview of Web personalization process viewed as an
application of data mining requiring support for all the phases of a typical data mining cycle …