Purpose The purpose of this paper is to identify the state of academic research on
innovation in tourism. The authors present a systematic review of the literature, different …

Purpose This study aims to present a systematic review of smart tourism articles using a
meta-synthesis method. Effective systematic reviews are essential for assisting stakeholders …

The use of smart tourism technologies such as travel-related websites, social media, and
smartphones in travel planning has been pervasive and growing. This study examines the …

This study aims to develop a conceptual framework of the service delivery system design for
hospitality firms in the (post-) viral world. Several theoretical approaches such as resource …

The online platforms (ie, websites and social media) of Destination Management
Organizations (DMOs) are among the most useful tools for building and promoting a …

Grounded in the Theory of Reasoned Action, the Theory of Planned Behaviour, the
Technology Acceptance Model and on the Innovation Diffusions Theory, this study proposes …

Digital technology provides new communication and distribution channel for both
consumers and suppliers of travel services. Internet enables the travel agencies to adopt …

Research regarding the use of social media among travelers has mainly focused on its
impact on travelers' travel planning process and there is consensus that travel decisions are …

Social media play a significant role both on the demand and on the supply side of tourism
allowing destinations to interact directly with visitors via various internet platforms and …

Social media are gaining prominence as an element of destination marketing organisation
(DMO) marketing strategy at a time when public sector cuts in their funding are requiring …