Alexa, what do we know about conversational commerce? Insights from a systematic literature review
Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …
service settings and are fast emerging as the future of online commerce. Considering the …
[HTML][HTML] Social companionship with artificial intelligence: Recent trends and future avenues
The social companionship (SC) feature in conversational agents (CAs) enables the
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …
Understanding the benefits and challenges of deploying conversational AI leveraging large language models for public health intervention
Recent large language models (LLMs) have advanced the quality of open-ended
conversations with chatbots. Although LLM-driven chatbots have the potential to support …
conversations with chatbots. Although LLM-driven chatbots have the potential to support …
Exploring older adults' perception and use of smart speaker-based voice assistants: A longitudinal study
S Kim, A Choudhury - Computers in Human Behavior, 2021 - Elsevier
Thanks to their conversational capabilities, smart speaker-based voice assistants are
gaining attention for their potential to support the aging population, though the empirical …
gaining attention for their potential to support the aging population, though the empirical …
Accountability in an algorithmic society: relationality, responsibility, and robustness in machine learning
In 1996, Accountability in a Computerized Society [95] issued a clarion call concerning the
erosion of accountability in society due to the ubiquitous delegation of consequential …
erosion of accountability in society due to the ubiquitous delegation of consequential …
“It's kind of like code-switching”: Black older adults' experiences with a voice assistant for health information seeking
Black older adults from lower socioeconomic environments are often neglected in health
technology interventions. Voice assistants have a potential to make healthcare more …
technology interventions. Voice assistants have a potential to make healthcare more …
Why do people use Artificial Intelligence (AI)-enabled voice assistants?
Artificial-Intelligence-enabled voice assistants, such as Alexa and Siri, are increasingly
replacing search engines as consumers actively employ the former to accomplish a variety …
replacing search engines as consumers actively employ the former to accomplish a variety …
An empirical study of older adult's voice assistant use for health information seeking
Although voice assistants are increasingly being adopted by older adults, we lack empirical
research on how they interact with these devices for health information seeking. Also, prior …
research on how they interact with these devices for health information seeking. Also, prior …
Empowering dyads of older adults with mild cognitive impairment and their care partners using conversational agents
Conversational agents (CAs) such as Google Home or Alexa offer empowering
opportunities for dyads composed of older adults with mild cognitive impairment (MCI) and …
opportunities for dyads composed of older adults with mild cognitive impairment (MCI) and …
Exploring interactions between trust, anthropomorphism, and relationship development in voice assistants
Modern conversational agents such as Alexa and Google Assistant represent significant
progress in speech recognition, natural language processing, and speech synthesis. But as …
progress in speech recognition, natural language processing, and speech synthesis. But as …