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Personal value, employee impact and service quality delivery: the mediating role of organizational citizenship behavior
MS Nuhu, KM Kamselem, M Mustapha… - International Journal of …, 2024 - emerald.com
Purpose This study aims to examine how employee empowerment (personal value and
impact) influences the delivery of services quality (SQD). The study focused in particular on …
impact) influences the delivery of services quality (SQD). The study focused in particular on …