Trusting automation: Designing for responsivity and resilience

EK Chiou, JD Lee - Human factors, 2023 - journals.sagepub.com
Objective This paper reviews recent articles related to human trust in automation to guide
research and design for increasingly capable automation in complex work environments …

Alexa, do voice assistants influence consumer brand engagement?–Examining the role of AI powered voice assistants in influencing consumer brand engagement

G McLean, K Osei-Frimpong, J Barhorst - Journal of Business Research, 2021 - Elsevier
Artificially Intelligent (AI) voice assistants (VAs) are continuing to grow in popularity amongst
consumers. While in their infancy, several brands are now utilising VAs such as the Amazon …

From tools to teammates: Conceptualizing humans' perception of machines as teammates with a systematic literature review

J Rix - 2022 - aisel.aisnet.org
The accelerating capabilities of systems brought about by advances in Artificial Intelligence
challenge the traditional notion of systems as tools. Systems' increasingly agentic and …

Towards human–robot teaming: Tradeoffs of explanation-based communication strategies in a virtual search and rescue task

EK Chiou, M Demir, V Buchanan, CC Corral… - International Journal of …, 2022 - Springer
Autonomous robots have the potential to play a critical role in urban search and rescue
(USAR) by allowing human counterparts of a response team to remain in remote, stable …

From general AI to custom AI: the effects of generative conversational AI's cognitive and emotional conversational skills on user's guidance

K Wang, Z Pan, Y Lu - Kybernetes, 2024 - emerald.com
Purpose Generative conversational artificial intelligence (AI) demonstrates powerful
conversational skills for general tasks but requires customization for specific tasks. The …

Positive bias in the 'Trust in Automated Systems Survey'? An examination of the Jian et al.(2000) scale

RS Gutzwiller, EK Chiou, SD Craig… - Proceedings of the …, 2019 - journals.sagepub.com
Measuring trust in technology is a mainstay in Human Factors research. While trust may not
perfectly predict reliance on technology or compliance with alarm signals, it is routinely used …

How should AI systems talk to users when collecting their personal information? Effects of role framing and self-referencing on human-AI interaction

M Liao, SS Sundar - Proceedings of the 2021 CHI conference on human …, 2021 - dl.acm.org
AI systems collect our personal information in order to provide personalized services, raising
privacy concerns and making users leery. As a result, systems have begun emphasizing …

Examining pedestrians' trust in automated vehicles based on attributes of trust: A qualitative study

S Zhou, X Sun, Q Wang, B Liu, G Burnett - Applied Ergonomics, 2023 - Elsevier
Pedestrians' trust in automated vehicles (AVs) needs to be analyzed and deconstructed to
update it from its current broad concept into several lower-level attributes for assessment …

Patterns of Effective Human-Agent Teams

K Momose, T Weekes, R Mehta, C Wright… - Extended Abstracts of …, 2023 - dl.acm.org
Intelligent systems are increasingly interacting with people, both in their daily lives and
through their use in safety critical systems. Current research is focused on how to use …

Human-AI Teamwork Interface Design Using Patterns of Interactions

K Momose, R Mehta, J Moukpe… - … Journal of Human …, 2024 - Taylor & Francis
Abstract Increasingly capable Artificial Intelligence (AI) agents are reaching new
performance levels and humans need to work effectively with them in a variety of …