Purpose This paper aims to examine the antecedents of customer inertia (ie knowledge,
confusion, perceptions of competitor similarity and switching costs) and their relationship to …

Purpose The purpose of this paper is to analyze consumer switching behavior, which in the
retail banking sector is of outmost importance, particularly during financial crises and in their …

Resource based theory (RBT), also known as the resource-based view, emphasizes
resources as essential for building organizational competitive advantage. However, which …

Commercial banks have continued using various financial models for determining financial
distress. However, commercial banks have not identified all the factors influencing financial …

A detailed search was conducted to create a bibliography of articles related to the mission of
the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …

Purpose Switching behavior is predominantly seen in the consumer buying behavior of the
mobile industry. This research aims to identify the factors influencing consumers to switch …

Purpose: The purpose of this research is to study the role of life satisfaction, quality
consciousness, and religiosity, which are integrated with the TRA Model to explain the …

Non-performing Assets is a ratio necessary when identifying financial distress effect on asset
quality of financial institutions in Kenya specifically commercial banks in Kenya. Financial …

This study examines consumer complaint behaviour (CCB) in the context of financial
services. The study contributes to the field by widening the concept of CCB, one that was …

This study examines the factors that affect customers switching intention after three state-
owned Indonesian banks merge. The risk of losing customers in mergers and acquisitions …