Purpose The increased interest among academicians to explore more about tax
management behavior is evident in the literature on corporate tax avoidance. This paper …

This systematic review investigates the transformative impact of Healthcare 4.0 (HC4. 0)
technologies on healthcare service quality (HCSQ), focusing on their potential to enhance …

Over the last twenty years, patient opinions of the received healthcare services have
emerged as a crucial quality indicator and a valuable instrument for evaluating the service …

Purpose The primary objective of this study is to conduct a comprehensive literature review
focused on the concept of service quality within the healthcare sector. This research aims to …

This research paper examines the ethical implications of AI in healthcare, covering the
benefits and risks of using AI in healthcare services and provision. The paper highlights the …

Patient satisfaction is crucial for evaluating healthcare quality. However, its potential as a
patient classification strategy remains to be explored, leaving healthcare institutions without …

Purpose In the process of providing quality healthcare services, identifying the important
healthcare attributes and their operational performance is crucial in the healthcare industry …

Purpose This study aims to explore the integration and impact of total quality management
(TQM) practices within the governance of Moroccan hospitals, identifying the main themes …

Purpose The purpose of this study is to capture patients' and employees' perception of
quality of care in the Indian private hospitals and to find the possible perceptual gaps …

Purpose Based on the stimuli-organism-response model and relationship marketing theory,
the effect of different dimensions of Servicescape (Ambience, Cleanliness, Functionality …