The influence of service quality, university image on student satisfaction and student loyalty
Purpose The purpose of this paper is to determine the influence of service quality and
university image on student satisfaction and student loyalty. Design/methodology/approach …
university image on student satisfaction and student loyalty. Design/methodology/approach …
Alumni loyalty: Systematic literature review
The term alumni loyalty (AL) is widely used by scientists in various disciplines and
particularly often in discussions of the key factors influencing alumni contributions. However …
particularly often in discussions of the key factors influencing alumni contributions. However …
Student satisfaction, loyalty, and motivation as observed from the service quality
This study seeks to analyze the effect of service quality on satisfaction, the effect of service
quality on loyalty, the effect of service quality on motivation, the effect of satisfaction on …
quality on loyalty, the effect of service quality on motivation, the effect of satisfaction on …
In search of quality: measuring higher education service quality (HiEduQual)
The aim of the study is to develop and validate the construct HiEduQual (Higher Education
Service Quality) to measure the level of service quality in higher education (HE) institutions …
Service Quality) to measure the level of service quality in higher education (HE) institutions …
Talent management in private universities: the case of a private university in the United Kingdom
Purpose In an uncertain and competitive higher educational landscape, expedient
management of professional capital could increase knowledge capital by ensuring the …
management of professional capital could increase knowledge capital by ensuring the …
Student satisfaction in higher education: A meta-analytic study
This paper discusses the results of a meta-analysis performed to identify key antecedent and
consequent constructs of satisfaction in higher education. We offer an integrated model to …
consequent constructs of satisfaction in higher education. We offer an integrated model to …
The influence of university brand image, satisfaction, and university identification on alumni WOM intentions
This study investigates the influence of university brand image, satisfaction, and alumni's
university identification on positive word-of-mouth (WOM) intentions. The model is tested …
university identification on positive word-of-mouth (WOM) intentions. The model is tested …
Multi-level analyses of distance education capacity, faculty members' adaptation, and indicators of student satisfaction in higher education during COVID-19 pandemic
COVID-19 pandemic triggered distance education in higher education. Decisions such as
isolation, social distancing and quarantine made by countries unexpectedly and suddenly …
isolation, social distancing and quarantine made by countries unexpectedly and suddenly …
New applications for importance-performance analysis (IPA) in higher education: Understanding student satisfaction
Purpose The constantly evolving higher education (HE) sector is creating a need for new
business models and tools for evaluating performance. In this paper, an overview of the …
business models and tools for evaluating performance. In this paper, an overview of the …
Service quality affecting student satisfaction in higher education institutions in Ghana
Higher education stakeholders have re-strategized to identify the unique competitive causes
of comfortability among students' satisfaction. Student satisfaction has been largely …
of comfortability among students' satisfaction. Student satisfaction has been largely …