[HTML][HTML] AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda
This paper examines how users of anthropomorphised artificially intelligent (AI) agents,
which possess capabilities to mimic humanlike behaviour, relate psychologically to such …
which possess capabilities to mimic humanlike behaviour, relate psychologically to such …
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
[HTML][HTML] The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots
Abstract The Retail Service Robot (RSR) is a humanoid robot that uses AI service
automation to provide customized shop** assistance. Based upon Computers-Are-Social …
automation to provide customized shop** assistance. Based upon Computers-Are-Social …
How do virtual streamers affect purchase intention in the live streaming context? A presence perspective
W Gao, N Jiang, Q Guo - Journal of Retailing and Consumer Services, 2023 - Elsevier
The rise of live streaming commerce has attracted attention from scholars and practitioners
as a new opportunity to reach consumers. However, few studies have focused on the role of …
as a new opportunity to reach consumers. However, few studies have focused on the role of …
Intention to use analytical artificial intelligence (AI) in services–the effect of technology readiness and awareness
Purpose The automation of services is rapidly growing, led by sectors such as banking and
financial investment. The growing number of investments managed by artificial intelligence …
financial investment. The growing number of investments managed by artificial intelligence …
Service robots, agency and embarrassing service encounters
Purpose Extant research mainly focused on potentially negative customer responses to
service robots. In contrast, this study is one of the first to explore a service context where …
service robots. In contrast, this study is one of the first to explore a service context where …
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
J Zhang, Q Chen, J Lu, X Wang, L Liu, Y Feng - Tourism Management, 2024 - Elsevier
Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …
high efficiency. However, the influence of emotional expressions of chatbots on service …
[HTML][HTML] Stereoty** human-like virtual influencers in retailing: Does warmth prevail over competence?
Abstract Building upon the Stereotype Content Model (SCM), the current research provides
insights into how virtual influencers (VIs) influence consumer responses. More specifically, it …
insights into how virtual influencers (VIs) influence consumer responses. More specifically, it …
How smart should a service robot be?
Service robots are taking over the frontline. They can possess three types of artificial
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
Artificial intelligence in marketing: A meta‐analytic review
This study synthesizes the artificial intelligence literature into a Meta‐analytic framework
based on the theory of reasoned action and the unified theory of acceptance and use of …
based on the theory of reasoned action and the unified theory of acceptance and use of …