Systematic literature review of information extraction from textual data: recent methods, applications, trends, and challenges
Information extraction (IE) is a challenging task, particularly when dealing with highly
heterogeneous data. State-of-the-art data mining technologies struggle to process …
heterogeneous data. State-of-the-art data mining technologies struggle to process …
CX-ToM: Counterfactual explanations with theory-of-mind for enhancing human trust in image recognition models
We propose CX-ToM, short for counterfactual explanations with theory-of-mind, a new
explainable AI (XAI) framework for explaining decisions made by a deep convolutional …
explainable AI (XAI) framework for explaining decisions made by a deep convolutional …
It ticket classification: The simpler, the better
Recently, automatic classification of IT tickets has gained notable attention due to the
increasing complexity of IT services deployed in enterprises. There are multiple discussions …
increasing complexity of IT services deployed in enterprises. There are multiple discussions …
Effects of artificial intelligence and robotics on human labour: A systematic review
This systematic literature review paper, written by Channarong Intahchomphoo, Jason
Millar, Odd Erik Gundersen, Christian Tschirhart, Kris Meawasige and Hojjat Salemi …
Millar, Odd Erik Gundersen, Christian Tschirhart, Kris Meawasige and Hojjat Salemi …
Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives
An efficient organization, management, and execution of tasks are central for the successful
functioning of any organization. This topic was on the research agenda already in the early …
functioning of any organization. This topic was on the research agenda already in the early …
An empirical analysis of state-of-art classification models in an it incident severity prediction framework
Large-scale companies across various sectors maintain substantial IT infrastructure to
support their operations and provide quality services for their customers and employees …
support their operations and provide quality services for their customers and employees …
Classifying the unstructured IT service desk tickets using ensemble of classifiers
Manual classification of IT service desk tickets may result in routing of the tickets to the
wrong resolution group. Incorrect assignment of IT service desk tickets leads to …
wrong resolution group. Incorrect assignment of IT service desk tickets leads to …
Designing explainable text classification pipelines: Insights from it ticket complexity prediction case study
Nowadays, enterprises need to handle a continually growing amount of text data generated
internally by their employees and externally by current or potential customers. Accordingly …
internally by their employees and externally by current or potential customers. Accordingly …
AI-based Classification of Customer Support Tickets: State of the Art and Implementation with AutoML
Automation of support ticket classification is crucial to improve customer support
performance and shortening resolution time for customer inquiries. This research aims to …
performance and shortening resolution time for customer inquiries. This research aims to …
[PDF][PDF] Utilizing deep learning, feature ranking, and selection strategies to classify diverse information technology ticketing data effectively
In today's internet world, information technology (IT) ticketing services are potentially
increasing across many corporations. Therefore, the automatic classification of IT tickets …
increasing across many corporations. Therefore, the automatic classification of IT tickets …