How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction

LDA Zanetta, MC Xavier, MP Hakim… - Food Research …, 2024 - Elsevier
The failure rate of restaurants is high in many countries, primarily because of the complex
relationships between services and customers. Therefore, improving restaurant customer …

Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context

Ö Sürücü, Y Öztürk, F Okumus, A Bilgihan - Journal of Hospitality and …, 2019 - Elsevier
This study investigates the effect of Customer-Based Brand Equity (CBBE) on customer
loyalty and further examines the mediatory roles of customer satisfaction and trust in the …

Consumer-based chain restaurant brand equity, brand reputation, and brand trust

SH Han, B Nguyen, TJ Lee - International Journal of Hospitality …, 2015 - Elsevier
This study develops and tests a consumer-based chain restaurant brand equity (CBCRBE)
model and investigates the mediating effects of brand reputation on the relationship …

Brand equity, brand loyalty and consumer satisfaction

J Nam, Y Ekinci, G Whyatt - Annals of tourism Research, 2011 - Elsevier
This study aims to investigate the mediating effects of consumer satisfaction on the
relationship between consumer-based brand equity and brand loyalty in the hotel and …

[HTML][HTML] Análisis entre imagen de la tienda y satisfacción del cliente en tiendas minoristas transnacionales en el sector autoservicio

R Treviño, E Treviño - Estudios Gerenciales, 2021 - scielo.org.co
El objetivo de la investigación fue identificar si la calidad del servicio y el precio se
relacionan positivamente con la imagen de la tienda y, a su vez, con la satisfacción del …

Foreign travelers' satisfaction with traditional Korean restaurants

JH Nam, TJ Lee - International Journal of Hospitality Management, 2011 - Elsevier
Despite the tourism growth in Korea, foreign travelers remain dissatisfied with Korean
restaurants. Accordingly, this research investigates the factors influencing foreign travelers' …

Assessment of service quality in the fast-food restaurant

HC Wu, Z Mohi - Journal of foodservice business research, 2015 - Taylor & Francis
The purpose of this study is to enhance an understanding of service quality in fast-food
restaurants by develo** a conceptual framework and measurement scale. Based on an …

[PDF][PDF] Influence of service and product quality towards customer satisfaction: A case study at the staff cafeteria in the hotel industry

D Abdullah, F Rozario - World Academy of Science, Engineering and …, 2009 - Citeseer
The main objectives of this study were to identify attributes that influence customer
satisfaction and determine their relationships with customer satisfaction. The variables …

Creating consumer-based brand equity for customers by brand experience: Evidence from Iran banking industry

D Feiz, H Moradi - Journal of Islamic marketing, 2020 - emerald.com
Purpose The purpose of this paper is to investigate the effect of brand experience on brand
equity dimensions in the perspective of customers (including brand identification, physical …

The impact of brand equity on brand loyalty: The mediating role of customer satisfaction

F Ali, S Muqadas - Pakistan Journal of Commerce and Social Sciences …, 2015 - econstor.eu
The study investigates the impact of brand equity on brand loyalty with the mediation of
customer satisfaction in restaurant sector of Lahore, Pakistan. The study uses seven …