Street-level organizations are pivotal players in the making of public policy. The importance
of these organizations is reflected in new public management strategies that aim to influence …

Organizations operate as the gateway to public benefits. They are formally authorized to
adjudicate claims, in the process interpreting and applying eligibility rules. Beyond their …

The disappointing results of many public health interventions have been attributed in part to
the lack of meaningful community engagement in the planning, implementation, and …

Sometimes mundane things are important. This book results from a research project on
media and public organizations, conducted between 2008 and 2012 in Australia and the …

When we catch a bus, visit a doctor, borrow a book from the library or enrol in a course we
benefit from the social policies of government. Talking Policy explains how the myriad …

While a growing number of national social housing strategies rely on the work of hybrid
entities blending social and commercial tasks, the state/market dualism continues to …

Introduction In discussions of neoliberalism, the" New Zealand Experiment" of the 1980s and
1990s is often seen as a paradigmatic case.'It was an early, and, to a certain extent …

In the search for better ways to govern cities there has been a shift from an emphasis on the
role of 'urban government'to an emphasis on 'urban governance'. Governance is now widely …

This article charts the development of welfare‐to‐work policies and compares and contrasts
the traditions of delivery in the UK and Australia. We find that in the UK, employment …

Recent changes in Australia, such as the new public management and national competition
policy, have affected the way that human services are provided and have complicated the …