Wikipedia has been the poster child for large-scale online open collaboration while few
other online open collaboration initiatives have achieved similar success. How did …

Abstract Knowledge is one of the most important resources for businesses. Knowledge
management systems (KMS) are implemented to guarantee an adequate handling of this …

Newcomers' seamless onboarding is important for online communities that depend upon
leveraging the contribution of outsiders. Previous studies investigated aspects of the joining …

This natural field experiment tests the effects of purely symbolic awards on volunteer
retention in a public goods context. The experiment is conducted at Wikipedia, which faces …

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for
one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can …

While Wikipedia is a subject of great interest in the computing literature, very little work has
considered Wikipedia's important relationships with other information technologies like …

Open source software represents an important form of digital infrastructure as well as a
pathway to technical careers for many developers, but women are drastically …

While open-source software has become ubiquitous, its sustainability is in question: without
a constant supply of contributor effort, open-source projects are at risk. While prior work has …

Bots are playing an increasingly important role in the creation of knowledge in Wikipedia. In
many cases, editors and bots form tightly knit teams. Humans develop bots, argue for their …

In communities with social hierarchies, fear of judgment can discourage communication.
While anonymity may alleviate some social pressure, fully anonymous spaces enable toxic …