[PDF][PDF] What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents.

D Benner, E Elshan, S Schöbel, A Janson - ICIS, 2021‏ - alexandria.unisg.ch
Since the emergence of conversational agents, this technology has seen continuous
development and research. Today, advanced conversational agents are virtually …

Supervised ensemble sentiment-based framework to measure chatbot quality of services

EH Almansor, FK Hussain, OK Hussain - Computing, 2021‏ - Springer
Develo** an intelligent chatbot has evolved in the last few years to become a trending
topic in the area of computer science. However, a chatbot often fails to understand the user's …

Neural-symbolic computing: a step toward interpretable AI in education

D Hooshyar, Y Yang - Bull. Tech. Comm. Learn. Technol, 2021‏ - ieeecs-media.computer.org
The application of machine learning in education has some challenges, including data bias,
sparsity, dependency on large amounts of data, and a lack of interpretability. Further, many …

IT Infrastructure, Knowledge Management and Firm Competitiveness: Exploring Mediating Role of IT Outsourcing in Nigeria

MM Bayero - International Journal of Global Business and …, 2023‏ - Springer
The interplay between technological and intellectual resources from within and outside
business firms can shape their level of competitiveness. This is militated by contemporary …

BETOLD: A task-oriented dialog dataset for breakdown detection

S Terragni, B Guedes, A Manso… - Proceedings of the …, 2022‏ - aclanthology.org
Abstract Task-Oriented Dialog (TOD) systems often suffer from dialog breakdowns-situations
in which users cannot or do not want to proceed with the conversation. Ideally TOD systems …

Measuring chatbot quality of service to predict human-machine hand-over using a character deep learning model

EH Almansor, FK Hussain… - International Journal of …, 2022‏ - inderscienceonline.com
Recently, intelligent dialogue systems have shown promise in terms of reducing the load of
human customer care agents and decreasing user wait times. In some cases, these systems …

Fuzzy prediction model to measure chatbot quality of service

EH Almansor, FK Hussain - 2021 IEEE International …, 2021‏ - ieeexplore.ieee.org
Detecting breakdown is a common phenomenon in the conversational system, which is
referred to when the system fails to provide appropriate responses to the user. Existing studi …

Knowledge discovery computing for management

HJT Manaligod, MJS Diño, S Jo, RC Park - Information Technology and …, 2020‏ - Springer
With the convergence of technology that enables different technologies to interoperate as a
whole, large data have been accumulated in various areas, including daily life, industry, and …

Supervised fusion content-based framework for breakdown detection in task-oriented conversational systems

M Aldahash, Y Li, Y Xu - Web Intelligence, 2024‏ - journals.sagepub.com
Conversational agents (CAs) have been widely used for many domains, such as healthcare,
education, and business. One main category of CAs is task-oriented CAs, which aim to help …

Human-Computer Interaction for Knowledge Discovery for Management

F Mahmood, K Mehmood, W Bari… - Effective AI, Blockchain …, 2023‏ - igi-global.com
The rising volume of data in our networked world is a huge problem that necessitates
practical and user-friendly solutions. Computational approaches may be useful, but we must …