Purpose The purpose of this paper is to provide an exhaustive review of emotional labor
research from the hospitality and tourism literature by outlining the theories, the antecedents …

ABSTRACT “Boreout” is a psychological state of intense boredom and apathy. It occurs
when a task lacks mental stimuli (ie, menial tasks). Burnout is a state of emotional, physical …

Abstract The coronavirus disease (COVID-19) outbreak has impacted the restaurant industry
tremendously. Building on the Conservation of Resources Theory, the current study …

The COVID-19 pandemic has established remote work as the new normal. However, the
factors that influence the effectiveness of remote work are unexplored. Moreover, the …

This study aims to examine (1) the singular mediation effects of surface acting (SA), deep
acting (DA), and job stress (JST) between EI and burnout,(2) the sequential mediation …

Purpose The COVID-19 pandemic has suddenly brought about a number of disruptions to
when and where work is undertaken for hospitality employees. The rapid spread of COVID …

The study aims to apply a dualistic model of passion to explore how frontline employees with
different types of passion for work use emotional labor strategies, and how this affects …

The current study aims to examine the longitudinal effects of emotional labor on the mental
health of hotel employees based on the Allostatic Load and Conservation of Resources …

We investigate how workplace bullying leads to employee emotional exhaustion through its
detrimental effects on mindfulness. Extant research investigated mindfulness as a trait and …

Customer incivility is widespread in service industries, inevitable as employees offer service
to a broad range of customers from diverse backgrounds. Stress caused by rude customers …