Purpose This study aims to explore if the application of the customer results criteria
contained within the King Abdullah II Award for Excellence (KAIIAE) is correlated with high …

This paper examines whether organizations improve their quality performance after applying
for the Malcolm Baldrige National Quality Award (MBNQA). Using longitudinal data on …

Business excellence awards (BEAs) have become all too commonplace. Entering and
winning one has now become part of contemporary organising. However, scholarly work …

Purpose The aim of the study is to identify best practices from Business Excellence (BE)
award-winning organizations on the use of their BE self-assessment (internal assessment) …

We use the short-lived, but high-profile, China Top Brand Award to examine the causal
effects of nonmonetary awards on firm innovation. To do so, we create a panel dataset by …

Purpose Dubai Quality Award (DQA) is one of the quality awards that has been implemented
in the United Arab Emirates (UAE) for the purpose of improving organisational performance …

For any organisation, excellence models are essential for success. Excellence models are
structured approaches used to enhance quality across different functions in an organisation …

One of the most pivotal factors that firms need in order to survive in the competitive and
everexpanding global market is quality as it determines the firms' success economically and …

The first two chapters discussed business excellence (BE) and its links to human capital and
the relevant theories. In this chapter, we will investigate how excellence frameworks help …

Purpose While the literature has examined various motives and benefits of quality
management frameworks, it is limited with respect to marketing related motives and benefits …